Refund policy

**Return Policy:**

We accept returns within 30 days of receipt for most items in new condition. Here’s how:

 

1. **Contact Us** - Before returning any item, please contact us at HCDBKISMAE@GMAIL.COM, so we can guide you through the process and provide a return authorization.

2. **Prepare the Package** - Return the item in its original packaging. Include all tags, accessories, and free gifts you received.

3. **Ship It Back** - You are responsible for return shipping costs. We recommend using a trackable shipping service.

 

Please note, personalized items and digital art downloads are non-returnable and non-refundable unless there is a quality issue.

 

**Refund Policy:**

Refunds are issued to the original payment method:

 

1. **Upon Receipt** - Once we receive your return, we will inspect the item(s) and process the refund if the return is approved.

2. **Processing Time** - Refunds are generally processed within 5-7 business days after receiving the item. It may take additional time for your bank to credit the amount to your account.

3. **Damaged or Incorrect Items** - If you receive a damaged or incorrect item, please contact us immediately to resolve the issue.

 

We strive to ensure every customer is satisfied with their purchase, but if you're not, we're here to help!